Product Related Questions
- How accurate are the colours on screen?
- Do you have a brochure or catalogue you can post to me?
- How can I clean and look after my product? Do you do repairs if I need one doing?
- What’s your policy on packaging?
- Where can I buy your products?
How accurate are the colours on screen?
We have tried our utmost to get as true a representation as possible of the colour and texture of our leathers.
Depending on the make, settings and resolution of your computer, and the individual character of the leather itself, there may be some variation between what you see on screen and what you get.
We are happy to send you a swatch of our actual leathers on request. Please note that our leathers are natural and that some colour and texture variation may occur between hides and within the same hide. This is a characteristic of the leather that we admire and promote on our site, and is not a quality fault.
Do you have a brochure or catalogue you can post to me?
Not yet… but we are planning one! Please contact us if you wish to receive a copy.
How can I clean and look after my product? Do you do repairs if I need one doing?
Yes and yes, please visit our Spa page for more information.
What’s your policy on packaging?
We aim for the best protection and presentation to suit the value of the product and bearing in mind it is often sent as a gift. At the same time, we make a conscious effort to use locally sourced, eco-friendly packaging wherever possible.
Most of our shipping materials have a high recycled-content, any new content in from sustainable sources, and all are 100% recyclable.
Where can I buy your products?
Bown is available to view and buy exclusively on this website. By dealing directly with our customers we believe that we deliver a friendly, responsive and supportive service.