Returns and Exchanges
- What’s your policy if I want to return or exchange an item?
- How do I return or exchange an item?
- What if I’ve had something personalised and I’ve made a mistake?
What’s your policy if I want to return or exchange an item?
If you are in any way unhappy with your purchase you may send it back, unused and in its original packaging, for an exchange or a full refund, excluding shipping costs. If the item has been personalised we are happy to do a part-refund of the original price minus £40.
Refunds will be made back onto the card used to buy the item.
How do I return or exchange an item?
To return an item please follow this procedure to ensure a speedy service:
Please email us at service@bowndesigns.com or telephone us between the hours of 9am–6pm (UK time) on +44 (0) 1458 834 812 to obtain a Returns Number within 7 days of receipt of your package. (We can then keep a look out for your return and can issue a refund or reserve a replacement promptly).
- Goods must be returned, unused and in their original condition, within 21 days from receipt of goods.
- Please ensure all items are securely wrapped in the original packaging.
- Remember to complete and enclose the Returns Form supplied with your delivery.
- Please note that we are not responsible for return postage costs, unless otherwise offered as part of a promotion.
When you return goods, we advise insuring your return and retaining proof of posting from your shipper as we cannot be responsible for any items that fail to reach us.
What if I’ve had something personalised and I’ve made a mistake?
We are sorry that we are unable to give a full refund on items that you have chosen to have personalised unless we are at fault. We are, however, happy to give a part-refund of the original price minus £40.
We ask you to type your personalised message or address carefully and double-check it before sending your order. We will confirm your message/address back to you by email before proceeding with the engraving, so please make sure your contact details are correct at check out.
If you make a mistake, or you want to update your item (a change of address, for example) we are happy to make those changes on your behalf, at a reasonable price. Please email us for advice at service@bowndesign.com